Refund policy

We believe in transparency and fairness — both for our customers and our brand.

Refunds Are Processed in These Cases:

  • Verified manufacturing defect

  • Product damaged during transit (with unboxing video proof)

  • Product lost in transit (confirmed by courier)

Once approved, refunds will be processed to the original payment method within 5–7 business days.

No Refunds Will Be Issued For:

  • Orders refused at the time of delivery (prepaid or COD)

  • Incorrect or incomplete address provided by the customer

  • Failed deliveries due to customer unavailability

  • Size or color preference issues

Shipping charges are non-refundable.

RETURNS & EXCHANGES POLICY

We design Emotionwear to feel personal — and because every AVRG Co product is custom-made just for you, we follow a limited return policy to keep things fair and sustainable.

Eligible for Return / Replacement

Returns or replacements are accepted only if:

  • The product is damaged

  • There is a manufacturing defect

  • An incorrect product was delivered

How To Raise A Return / Exchange Request

If you experience any of the issues mentioned above, please follow these steps:

1️⃣ Record and keep the complete unboxing video of the package.
2️⃣ Capture clear video of the product and packaging showing the issue.
3️⃣ Upload the unboxing video to Google Drive / Dropbox / WeTransfer and create a shareable link.
4️⃣ Submit your request through our Return / Exchange Request form:

 🔗 Return / Exchange Request Form 

5️⃣ Provide the following details in the form:

  • Order Number

  • Email used for the order

  • Product details

  • Description of the issue

  • Unboxing video link

Our team will review the request and confirm whether it qualifies for a return or replacement.

Important Requirements

• The issue must be reported within 5 days of delivery.
• A clear unboxing video is mandatory for verification.
• Images of the product and packaging must be provided (if asked by our team).

Without an unboxing video, we may not be able to process a return or replacement.

Not Eligible for Return or Exchange

We do not accept returns or exchanges for:

  • Size issues

  • Color preference differences

  • Change of mind

  • Minor color variations (screen vs print differences)

If a replacement is requested for size or preference reasons, a new order must be placed at the customer’s expense.

Size Disclaimer

Please refer to the size chart carefully before placing your order.
In case of size discrepancies, product images along with measurements must be shared for verification.

IMPORTANT POINTS

  • Slight color variations may occur due to differences in screen displays and printing processes.

  • We strongly recommend recording an unboxing video for any issues — it protects both you and us.

  • For Cash on Delivery (COD) orders, customers may receive a verification call or message before dispatch.

A FINAL NOTE FROM AVRG CO ❤️

Every product of AVRG Co is about feelings, comfort, and honesty.
We promise to create every order with care — and we ask our customers to place orders thoughtfully.

Together, we can keep things fair, sustainable, and awesome.

Average Made Awesome.
Emotionwear by AVRG Co.